If you've purchased a HeidiSongs Streaming online video rental or subscription for one of our video collections, you can access the video rental or subscription by going to our HeidiSongs Streaming site, https://www.heidisongs.tv. On the top right, click on "Sign In" and enter the email and login information you used to create an account, and start watching your videos right away.
If you cannot remember your password, please email us at firstname.lastname@example.org, with your name and email used for the account and we can get that reset for you.
If you have any issues accessing your account, or have technical troubles with the streaming, please contact us at email@example.com
HeidiSongs is now fully digital! We no longer carry any physical products, but nearly everything is now available digitally. Plus, we still have all of our worksheets, games, and activities available as a download!
For our video DVDs, we now have our video streaming option through our HeidiSongs Online Video Streaming Site. We do not have a download version of our video DVDs available.
For our music CDs, we have the digital download file available to purchase from our website, or you can purchase on Apple Music. We also have our music streaming on Spotify under the artist name Heidi Butkus.
Most of our picture books are also available on our video streaming site, with Heidi narrating the book as the images are shown on screen.
No, there is no limit to how many times you can print or use a download, as long as you are following our Copyright Policy. The downloadable files can be saved to your computer, but we suggest also saving all of your HeidiSongs download files onto a USB flash drive (sometimes called a Thumb-Drive or Memory Stick). It is a good idea to keep your files on such a device, for backup. The download link will expire after a certain number of clicks, or 30 days, so make sure to save them to your computer or USB drive before the link no longer works.
HeidiSongs Copyright Policy: All HeidiSongs materials, CDs, DVDs, printable files or physical workbooks, are for use in ONE classroom. HeidiSongs allows you to print and/or copy as many pages as are needed for your use in your classroom. You may transfer a HeidiSongs printable file to another storage device for your own use. You may not give a copy of a file/materials/CD/DVD to a fellow teacher or lend the file/materials/CD/DVD to others for copying and use in other classrooms. You may transfer the music from a music CD to your own portable music player (iPod or MP3 player) for your own use. All streaming accounts are for use by one teacher in one classroom and streaming account information cannot be shared.
After checkout, you will receive an email with the subject line: Your HeidiSongs Printable Downloads Are Ready! The email message will contain an active link to take you to your printable download files. You can then download them immediately. Please be aware these links don't last forever, so please be sure to save the files to your computer hard drive (and to a USB flash drive for backup), so you can access them whenever you need them.
If for any reason you have trouble with your download, just email us and we'll send you another link. If ordering on the weekends, Friday evenings thru Sunday evenings, we will respond once we are back in our office on Monday.
Most of our files are saved in the common .pdf file format and should be easy to open on most computers. If your computer does not have a .pdf reader application, you can download one from the Adobe website here.
Adobe Reader will allow you to view all downloaded .pdf files if you don’t have that functionality already available on your computer. Most modern computers do, but if you're experiencing unusual behavior when you try to open the file, or the file won't open at all, you may have an older version and you would benefit from an update. It's generally an easy thing to do, so check it out here.
We also use the common .zip format to compress large files or groups of multiple files, saving both storage space and downloading time. If you do not have a compatible archiving utility on your computer, the file may come up as a blank icon, or just do nothing when you click on it. Don’t panic, you just need the right application to perform this task.
There are many free utilities that perform this unzipping function, and are handy to have installed for just this use. Mac’s and PC’s often have this built in when you purchase a modern operating system, but if not, please check the links below:
If for any reason, you have trouble with our website or anything about your order does not make sense, you can call us at (909) 331-2090 to place an order or ask a question.
We are available most business days, Monday-Friday from 8:30 am - 3 pm PST, and if we miss your call, we'll promptly call back when we're back in the office, so feel free to leave a detailed message so that we can do any follow-up before we call you back.
We also receive faxes at (909) 992-3061 for School Purchase Orders, or any other questions you might feel more comfortable sending in written or printed format via the fax. For School Purchase Orders, we suggest sending an email to firstname.lastname@example.org or calling us to confirm that we received your Purchase Order via fax.
We take Visa, Mastercard, Discover, American Express, Paypal, and other quick options under Express Checkout. If you want to pay using a purchase order, please email us at email@example.com and we can process your purchase order.
When you are finished shopping and ready to pay, in Your Bag/Your Cart, click Checkout. Double check the items and quantities in your cart are correct, and click Checkout.
You will have a few different options: Express Checkout allows you to checkout with ShopPay, PayPal, MetaPay, and Venmo. A window will pop up prompting you to log into those sites for express checkout. If nothing pops up, the web browser settings may be blocking the any pop ups from happening, and you will need to allow our site to allow the pop ups to show. Once you sign into one of those two options, click continue and you will be brought back to our site to complete the order. Then, click "Continue to Payment". Confirm the order and billing information, and click "Complete Order", and you are all set!
If you do not want to use Express Checkout, fill out your billing information, and click "Complete Order", and you are all set!
Yes, we have recently updated our website to the very secure Shopify.com, which is one of the most reliable and secure systems available. Please note the secure https: link at the top of our checkout page, and the SSL Secured Global Sign certification that insurses your privacy and security.
All HeidiSongs materials are for use in ONE classroom. HeidiSongs allows you to print and/or copy as many pages as are needed for your use in your classroom. You may transfer a HeidiSongs printable file to another storage device for your own use. All streaming accounts are for use by one teacher in one classroom and streaming account information cannot be shared.